Refund policy
We want you to love your purchase from Incense of Grace. If you experience any issues with your order, we are here to help.
Returns or exchanges are accepted within 30 days of receiving your order, provided the items are unused, unopened, in their original packaging, and in the same condition they were received.
We cannot offer refunds on items that are returned damaged, used, or unfit for resale.
If your item arrives damaged, incorrect, or you experience a problem with your order, please contact us first so we can resolve it quickly.
Email us at: info@incenseofgrace.co.uk
Please do not return any items without contacting us first, as we need to confirm the return details with you.
Refunds are processed once the returned item has been inspected and approved.
Shipping costs are non-refundable.
This Privacy Policy describes how Incense of Grace (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from incenseofgrace.co.uk (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Priva cy Policy, “you” and “your” means any user of the Services, whether you are a customer, awebsite visitor, or any individual whose information we collect according to this Policy.
Please read this Privacy Policy carefully. By accessing or using the Services, you consent to the collection, use, and disclosure of your information as described. If you do not agree, please discontinue using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory updates. When changes occur, we will update the “Last updated” date above and post the revised policy on our Site. Continued use of the Services after changes are posted will constitute your acceptance of those changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information collected depends on how you interact with our Site. We use this information to communicate with you, fulfil and improve the Services, comply with legal obligations, enforce our Terms of Service, and protect the rights of our business and our users.
Personal Information We Collect
The information we collect may include information you provide directly to us, information collected automatically when you use the Site, and information we obtain from third parties who help us operate our business.
Information You Provide Directly
This includes details you submit when placing an order, creating an account, or contacting us. Information may include your name, email address, billing address, shipping address, payment confirmation details, and phone number if you provide it. If you choose to create a customer account, we collect information such as your username, password, and related account information. We may also collect any information you include when contacting customer support or sending us messages through the Services.
Some features of the Services may require you to provide certain personal information. If you choose not to provide required information, you may not be able to access or use certain features.
Information Collected Automatically
When you visit the Site, we automatically collect information about your interaction with the Services. This may include your IP address, device information, browser details, network connection information, and how you access and navigate the Site. We may also collect data through cookies, pixels, and similar tracking technologies, which help us understand user activity and improve the Site.
Information from Third Parties